Case Study on Swiggy: Business model, marketing strategy,Funding, Good or bad?

Today we will talk about Case Study on Swiggy and also about its marketing strategy with which it is serving food in all over world expansion.

So for detail and minor information and incident about the journey of Swiggy. Just read out our article Case Study on Swiggy: Business model, marketing strategy, Good or bad?  

Case Study on Swiggy-

Swiggy is nourishment requesting and conveying company situated in Bangalore. It gives a single window to request from an extensive variety of restaurants. And have their own selective conveyance faculty get orders from restaurants and convey it to customers.

It is an entire food entering and conveyance arrangement that interfaces neighbourhood eateries with urban foodies. So I can understand that you are not able to understand anything properly but don’t worry we will read out today deeply on Case Study on Swiggy.

Swiggy Founders:-

In August 2014 Swiggy was founded. It was founded by Nandan Reddy, Sriharsha Majety, and Rahul Jaimini in August 2014.

Rahul Jaimini aged 31 is an alumnus of IIT Kharagpur and Nandan Reddy aged 29 and Sriharsha Majety aged 31 both are both graduated from Birla Institute of Technology and Science (BITS) Pilani 

Nandan Reddy and Sriharsha Majety in 2013, began their first endeavour named Bundle, which was a coordinations aggregator that associated small and medium organizations to dispatch specialist co-ops.

After right around a year in business, they understood their centre needed to change. They had detected the requirement for an online hyperlocal coordinations organization in the eatery business.

At that point In August 2014, the team revealed the online nourishment requesting and conveyance startup Swiggy, alongside Rahul Jaimini.

Must Read:- Zomato Case Study | Zomato Marketing Strategy

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Swiggy Journey:-

Swiggy started its Journey from Bengaluru with six conveyance officials and 25 eateries on its stage.

In the season of 3 years, it has scaled up with more than 6,000 conveyance administrators crosswise over India in excesses of 8 urban communities like Delhi-NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, and Pune.

When we all are talking about Case Study on Swiggy we should also check also its business model. So let’s get started furthre-

Swiggy Business Model-

So after knowing somethings about case Study on Swiggy now will read about Swiggy Business model so let’s start about this also-

Now Swiggy is Doing a great job with his competitors, there are few things which make it better than Zomato and other food ordering services.

  1. Swiggy has their very own armada of conveyance young men in each area which is paid on each request they convey.
  2. Swiggy doesn’t take all eatery on their stage and take just chosen where arrange volume and quality can be kept up
  3. Conveyance young men are very much overseen and reach before time to pick up the request at the restaurateur which makes the conveyance on time.
  4. Swiggy is additionally spending substantially on showcasing to make its nearness.

How Swiggy Earns?

So when we are talking about Swiggy business model then we should also have how it earns? So the main ways Swiggy earns are only two ways-

  1. Swiggy also charges a nominal delivery fee from customers on every order below a specific value which 200 rupees for most cities.
  2. The major part of Swiggy’s revenue from the commission it collects from restaurants for lead generation and for serving as a delivery partner.

Swiggy Funding-

Swiggy is sponsored by one of the best financial specialists accessible in the market. Swiggy has total $464 million funding.

Swiggy has raised a sum of 75.5 million dollars in subsidizing from different financial specialists, including Bessemer Venture Partners, Norwest Venture, Accel Partners, SAIF Partners, Harmony Venture Partners, RB Investments and Apoletto.

Swiggy Competitors:-

Indian sustenance conveyance showcase is esteemed at 15 billion dollars and set for an exponential development.

Sustenance conveyance has turned into an extremely focused market in India. Swiggy is in direct rivalry with major on-request sustenance aggregators like Zomato. Though there are other

little new businesses like Foodpanda and Faasos likewise in the opposition.

Since Uber has at long last discharged its sustenance conveyance application UberEATS in Mumbai and Google has propelled its hyperlocal administrations and feast conveyance application Areo in Bangalore and Mumbai.

The opposition is getting harder for Swiggy. Swiggy is planning to keep up its piece of the pie by keeping their most extreme spotlight on 8 noteworthy urban areas which are Mumbai, Pune, Bangalore, Hyderabad, Chennai, Delhi, Gurgaon, and Kolkata.

Swiggy food order & delivery app:-

Swiggy has been in the news for all the correct reasons as of late having obtained the ‘Unicorn status’. The organization has developed at an amazing pace getting a great many clients each passing month.

With more prominent client base, comes more noteworthy obligation to give an uncommon affair to them. Here, I am playing out a Heuristic assessment of the Swiggy App in accordance with the ’10 Usability Heuristics for User Interface Design’ by Jakob Nielsen.

I would rate the application as Good, Average or Bad against every Heuristic.

1) Visibility of system status — Bad-

The principal heuristic criteria express that an item ought to dependably demonstrate the framework status anytime. Swiggy appears to come up short at a few occasions in such manner. For Example:

In the home screen of the swiggy application, they give different offers in card design comfortable best of the page. At the point when a card is clicked, the screen ends up clear for few cases, possibly a second or a couple of milliseconds and after that the following screen loads.

The loader or an advancement bar isn’t just absent here yet in the majority of the occurrences where we explore between pages

Despite the fact that it is moderately a brief timeframe, quite possibly the clear screen may keep going longer on a slower web association. This will at last reason the client more prominent distress and perplexity.

2) Match between the system and the real world-

The application scores full focus in this criteria.

  • The stream of the application is all around characterized and it functions of course.
  • Every one of the symbols is very much upheld by marks.
  • The application talks in clear, basic and regular dialect.

3) Consistency and standards –

The application keeps up great consistency in all aspects — iconography, dialect and interface components.

There was a slight irregularity in the outline with respect to the symbol for ‘Offers’.

In one truck page a round symbol was utilized and in the settings page a somewhat rectangular symbol. I don’t perceive any issue in reusing a similar round in the settings page as well.

A portion of the symbol arrangements can be made strides. For instance, here the ‘Check as Favorite’ and ‘Inquiry in eatery’ symbol is available over the eatery. Swiggy sort of missed the various levelled part here.

It would have appeared well and good had the symbols been available close or underneath the eatery name since these give capacities which are particular to that eatery as it were.

For more:-  Swiggy food order & delivery app—a heuristic evaluation case study.

Swiggy Marketing Strategies:-

Swiggy’s showcasing procedure comprises of both on the web and disconnected advertising campaigns.

It advances its crusades by means of Facebook, Twitter, Youtube, Pinterest, and Instagram.

A portion of its promotion include hashtag trends #Secondtomom,#DiwaliGhayAayi, #SingwithSwiggy and Know your nourishment arrangement of pictures and sustenance strolls in a neighbourhood.

The organization has effectively fabricated its image mindfulness and associates with its gathering of people through these channels.

Their facebook page is very dynamic with consistent updates, averaging to one post-multi-day.

Swiggy utilizes its Social media for battling as well as to draw in with its clients from unravelling the greviences to taking the criticism.


So, at last, I just want to say that after understanding the business model of these Online food delivering companies we can hope that in future we can eat directly home we will not have to go to restaurants.

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